ELAN strives to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed.
However, if the product is wrongfully delivered (the product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending a full refund or re-fulfilling your order within 7 days of receipt.
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case-by-case basis and we request you to get in touch with our team for prompt resolution.
No refunds would be given if the customer has provided the wrong or incomplete shipping address, there are 2 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
In case of returns, we will credit the amount you paid for the products into your ELAN account. No Cash refund will be processed.
At this point, we will not be accepting returns or refunds on International orders.
Products bought online can be exchanged or returned in-store.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.
When applicable, refunds will be made directly to the payment method used to checkout within 10 working days post-cancellation.